Shipping Policy
At Chromhearts, our commitment is to provide you with a seamless and efficient shipping experience. Please take a moment to review our shipping policy to understand our procedures and estimated delivery times:
Processing Time: Upon placing an order and successful payment processing, our dedicated team promptly begins processing your order. Please allow 2-3 business days for order processing. During this period, we verify item availability and prepare your items for shipment.
Shipping Methods: We collaborate with trusted shipping carriers to ensure secure and timely delivery of your orders. The shipping method for your order will be determined by various factors, including destination and package size/weight. For most orders, we offer standard shipping.
Estimated Delivery Time: Our standard shipping typically takes 8-12 working days from the date of order processing for delivery. Please note that this is an estimate, and actual delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or unforeseen circumstances.
Order Tracking: Once your order is dispatched, we will provide you with a tracking number via email or your customer account. You can utilize this tracking number to monitor your shipment’s progress online. Please note that tracking information may take up to 72 hours to be updated in the carrier’s system.
Address Accuracy: To ensure successful delivery, please review and provide an accurate and complete shipping address during checkout. Chromhearts will not be liable for delays or non-delivery resulting from inaccurate or incomplete address information provided by the customer.
Non-Delivery or Lost Packages: In rare instances where a package is not delivered within the estimated timeframe or is lost in transit, please contact our customer support team. We will initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the circumstances.
If you have any further inquiries or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer support team. We appreciate your patience and understanding as we endeavor to deliver your orders promptly while upholding the highest standards of service.
Contact Information
- Trade Name: Chromhearts
- Support: 24/7
- Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
- Business Number: +44 7465 802117
- Business Email: support@chromhearts.shop
- Address: 555 Battersea Park Road, London, SW11 3BL, United Kingdom
For more information or assistance, feel free to reach out to us at any time.